Shop Policies

Order Processing

Processing Time: Orders are typically processed and shipped within 3-5 business days. 

Shipping: We offer standard and expedited shipping options. Shipping times may vary based on your location and the shipping method selected.

Payments

Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed through secure gateways to ensure your information is protected.

Returns and Exchanges

No Returns: Due to the nature of our products, we do not accept returns. However, we are committed to your satisfaction.

Order Issues: If there is a problem with your order, such as damage during shipping or an incorrect item, please contact us within 7 days of receiving your order. We will be happy to assist you and resolve the issue.

Order Cancellations: If you need to cancel your order, please contact us within 24 hours of placing it. Once the order has been processed, it cannot be canceled.

Contact Us

Customer Service: If you have any questions or concerns, please do not hesitate to contact us at shop@neptune-paper.com. We are here to help and ensure you have a pleasant shopping experience.

Thank you for choosing Neptune Paper. We appreciate your support and look forward to bringing beauty and inspiration into your home with our unique art prints and paper goods.